JD Trailer Hire respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website, make a booking, hire a trailer, attend our premises or otherwise interact with JD Trailer Hire.
By using our services, website or rental systems, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
1. Who We Are
JD Trailer Hire operates the website:
and provides trailer rental and related services throughout Australia.
References to “JD Trailer Hire”, “we”, “our” or “us” refer to JD Trailer Hire ABN 39 961 964 397.
2. Information We Collect
We may collect personal information including:
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full name;
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residential address;
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postal address;
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phone number;
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email address;
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date of birth;
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driver licence details;
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payment and billing information;
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booking history;
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trailer usage information;
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vehicle details;
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communications with us;
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CCTV footage;
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GPS and tracking information;
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website usage data; and
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other information reasonably required to provide our services.
3. How We Collect Information
We may collect personal information when you:
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make a booking;
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complete a rental agreement;
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contact us;
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use our website;
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attend our premises;
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collect or return a trailer;
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submit identification documents;
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make payments;
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interact with customer support; or
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use unattended collection or return systems.
Information may be collected directly from you or automatically through systems and technology used in connection with our services.
4. Trailer Tracking, Security & Surveillance
JD Trailer Hire trailers and collection locations may utilise:
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GPS tracking systems;
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telematics systems;
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Bluetooth tracking devices;
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immobilisation systems;
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CCTV;
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access control systems; and
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other security or monitoring technology.
These systems may collect:
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real-time location information;
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movement history;
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operational and usage data;
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collection and return activity;
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surveillance footage;
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speed or movement information; and
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security-related information.
We may use this information for:
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theft prevention;
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trailer recovery;
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unattended collection and return verification;
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safety monitoring;
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investigating accidents, incidents or breaches of our Terms & Conditions;
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fraud prevention;
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debt recovery;
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operational management;
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enforcing our legal rights; and
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compliance with legal obligations.
By using our services or entering JD Trailer Hire premises or collection locations, you consent to such monitoring and collection activities.
5. Use of Personal Information
We collect, hold and use personal information for purposes including:
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processing bookings and payments;
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providing trailer rental services;
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identity verification;
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communicating with customers;
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administering unattended pickup and return systems;
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enforcing our Terms & Conditions;
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investigating incidents or claims;
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recovering unpaid amounts;
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preventing fraud or theft;
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complying with legal obligations;
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improving our services;
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website analytics and performance monitoring; and
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marketing communications where permitted by law.
6. Payment Information
JD Trailer Hire uses third-party payment providers, including Stripe, to process payments.
Payment card information is securely handled by the relevant payment provider in accordance with their privacy and security policies.
We may retain limited payment-related information necessary for:
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processing authorised charges;
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refunds;
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tolls and infringements;
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damage claims;
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debt recovery; and
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chargeback management.
We do not store full credit card details on our own systems unless specifically stated otherwise.
7. Disclosure of Information
We may disclose your information to:
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payment providers;
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insurers;
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towing or recovery contractors;
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debt recovery providers;
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legal representatives;
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government authorities;
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law enforcement agencies;
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technology and software providers;
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website hosting providers;
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analytics providers; or
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service providers assisting us in operating our business.
We may also disclose information where:
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required by law;
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necessary to protect our legal rights;
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necessary to investigate unlawful activity; or
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reasonably necessary in connection with the Rental Contract.
8. Website Analytics, Cookies & Third Parties
Our website may use:
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cookies;
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analytics services;
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tracking technologies; and
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third-party integrations.
These technologies help us:
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analyse website traffic;
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improve user experience;
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monitor website performance; and
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improve our services.
Third-party providers may include:
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Google Analytics;
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Stripe;
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Shopify;
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Booqable; and
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other business systems used by JD Trailer Hire.
Some data may be processed or stored outside Australia, including in the United States.
You may disable cookies through your browser settings, although some website functions may not operate correctly.
9. Marketing Communications
We may use your contact details to provide:
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booking notifications;
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operational communications;
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promotional offers;
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product updates; and
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marketing communications.
You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
10. Security of Information
We take reasonable steps to protect personal information from:
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misuse;
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interference;
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loss;
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unauthorised access;
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modification; or
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disclosure.
However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
11. Access, Correction & Deletion
You may request access to, correction of, or deletion of personal information held by JD Trailer Hire by contacting us.
We may require identity verification before processing requests.
We may retain certain information where required for:
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legal obligations;
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dispute resolution;
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debt recovery;
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fraud prevention;
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insurance purposes; or
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enforcement of our legal rights.
12. Retention of Information
We retain personal information only for as long as reasonably necessary for:
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providing services;
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complying with legal obligations;
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enforcing agreements;
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resolving disputes; or
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legitimate business purposes.
Tracking, GPS, surveillance and booking information may be retained for operational, legal or security purposes.
13. Children’s Privacy
Our services are not intended for persons under 18 years of age.
We do not knowingly collect personal information from persons under 18.
If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete that information.
14. External Links
Our website may contain links to external websites or third-party services.
JD Trailer Hire is not responsible for the privacy practices or content of external websites.
You should review the privacy policies of any external sites you access.
15. Complaints
If you believe JD Trailer Hire has breached applicable privacy laws or mishandled your personal information, you may contact us using the details below.
We will attempt to respond to complaints within a reasonable timeframe.
You may also contact the Office of the Australian Information Commissioner (OAIC):
16. Changes to this Privacy Policy
JD Trailer Hire may update this Privacy Policy from time to time.
Updated versions will be published on our website and take effect immediately upon publication.
The current version published on our website is the applicable version.
17. Contact Us
JD Trailer Hire
22–24 Pocketwood Road
Upper Caboolture QLD 4510
Australia
Email: jdtrailerhire@gmail.com
Website: https://jdtrailerhire.com.au
ABN: 39 961 964 397
